Last week I had the pleasure of chatting with Steven Moore, Senior Director of Business Development, GP Geek Expert at Compliance Implementation Services (CIS). Not only did he share his insights on the current Medicaid environment but also his journey as a road warrior. Here's what he had to say…
What do you see as the most pressing issues leading up to the AMP final rule?
How much you’re going to budget for CIS consulting? Seriously, to me, it’s more of an ongoing issue that I see when I visit clients. The folks that attend your conference and, for the most part, do the work, are studying hard and prepping for the AMP Final Rule. They know what needs to be done and are prepared. The issue is how that gets communicated and supported within each organization. CIS gets business two ways when it comes to compliance: Reactive Compliance and Proactive Compliance. Right now is the time to practice solid Proactive Compliance and spend the time and funds necessary to smoothly, accurately and compliantly implement each unique aspect of the AMP Final Rule.
What traits do you feel make the ideal GP Geek?
There’s just something about these folks where they truly LOVE GP and what they do. A while back a colleague from a competitor said to me, “You can either choose to do the work, or be in sales.” I chose the latter because, unlike those GP Geeks out there, I simply could not fully digest (or really, I didn’t want to)the intricacies of an AMP Methodology. Thank God for these people though! They have an insatiable hunger to learn this stuff and, lucky for them, it never stops changing and getting more complex! We called Obamacare or PPACA the, Full Time Consulting Employment Act (FTCEA, pronounced, FITS-SEE-YA) when it came out because there was so much to learn…The GP Geeks were the one that had saved a nice bottle of wine and read it in its entirety --- on a Friday night. That, my friends, is the epitome of GP Geekdom.
We understand in an ever changing regulatory environment where guidelines are incomplete and unclear that it is critical to stay up to date with industry standards and wanted to see what you are most interested in hearing about at this year’s congress?
I think it’s really how much money people have to spend with CIS. Again, seriously, how much? Okay, really. So I think the biggest thing for me is what the agencies have to say and whether it will help narrow down the timing. I’m close with many of these fine folks but it is tough to get this info! I’d also like to know what folks have done to prepare at this point or what their biggest fears and concerns are. As a salesperson, I capitalize on people’s fears. Did I just say that? I’m kidding, really. Really…Don’t print this. Wait…If they know me, they’ll know I’m kidding…Wait…You’re going to print this, aren’t you?
What was your greatest professional challenge?
My greatness and how to handle it humbly. This, and apparently being too honest about capitalizing on fear…
What are your favorite industry-related Web sites? What is your favorite non-industry related website
I started the Pharma Compliance Blog about 7 years ago and was a part of the launch of CIS’ PharmaComplianceXchange launch years ago--- so, like a child, it’s hard to pick a favorite and for my employment’s sake, I’d have to list these two at the top. That obligatory self arse kiss out of the way, I spend a lot time out there on news sites like FDLI SmartBrief, FiercePharma, and I do get a lot of Google News Alerts. This, combined with RSS Feeds helps me stay on top of what’s going on. For entertainment purposes, there is always Café Pharma, but that’s a site that actually is relegated for a good bottle of wine on a Friday night…Pure entertainment. Oh, and of course, I read the CBI website and blog nonstop.
As a traveling road warrior what has been your funniest on the road experience?
There are so many, but I’ll pick one.
While getting out of the cab in the San Francisco airport, I didn’t realize that my iPhone fell out of my pocket. It hit me about 10 seconds after I got out of the car (because I can’t go 10 seconds without touching it or checking email) but it was too late as the cabbie had sped off. Frantic, I looked for the nearest person with a phone to call the cab company. You’d be amazed how many people don’t have cell phones when you ask to use it in a ‘help’. Finally, a young man obliged and the cab company proceeded to hang up on me about half a dozen times until it hit me — call your phone num-nuts. After several calls, a miracle happened: He picked up. In broken English he said, “I have phone. I try calling number one favorite, Noreen, and she sleepy, no understand what going on.” I immediately exclaimed, “I’ll give you $50 if you drive it back to the airport.” He agreed.
When he finally pulled up after the longest 23 minutes of my life, I shook his hand vigorously and thanked him (we truly are addicted to these things, aren’t we? You’d think he was returning my wallet or my retirement fund. I can’t wait to tell my son that I didn’t have a cell phone till I was 21 when he’s receiving his second one on his 4th birthday). He said, “I have be honest man.” I replied, “Well, your honesty just earned you $50. You’re a good man and I hope something good happens to you today.” (Shout out to Mohammed, who I’m certain reads this Blog daily. You are a good, honest man and I thank you.)
I got through security with plenty of time (thank God I left early) and called my wife, you guessed it, Noreen. Frantic, she picked up, “Is this Steve?” (I thought about joking around and saying “I have husband. I need $1M dollar, Shimano fishing pole and CIS GP 101 Training Deck you get him back,” —but I took the high road). I said, “Yes sweetie, it’s me and you’ll never believe this story.”
She said, “Thank the Lord, I thought you were kidnapped.”
Want to swap war stories with Steven Moore in person? Make sure you register for CBI's Medicaid and Government Pricing Congress, May 14-16, 2013, Lake Buena Vista, FL. Hope to see you there!
Steven Moore is a Senior Director of Business Development at Compliance Implementation Services (CIS) headquartered in Newtown Square, PA and with offices in Raleigh, NC, Bristol, TN, Chicago, IL and San Francisco, CA. Steven joined the company in 2006 and has had multiple roles in marketing, consulting and, for the past 5 years, strictly in Business Development. His specialties are all areas of Commercial Compliance, including Monitoring and Auditing, Corporate Compliance Programs, Federal and State Reporting, Commercial Contracting and Government Pricing. Prior to joining CIS, Steven held sales and marketing roles at Information Resources, Inc., Hatfield Quality Meats and Aquarium Pharmaceuticals, Inc., a MARS Company. Steven earned his degrees in Communications and Business Administration from Muhlenberg College in Allentown, PA and was a four year member of the school’s golf team. He makes his home in Northwest New Jersey with his best friend and wife, Noreen, and his pride and joy, 19 month old Luke.